TuneCore always delivers your release information exactly how it was entered when submitted.
However, each store does a certain amount of auto-formatting and will automatically place two albums together if their system believes they belong to the same artist (sometimes this happens if 2 different artists have very similar names or the same name). This is considered a mapping error within the stores. Mapping errors can be fixed easily by sending a request to the stores to move your release to the proper artist page.
When creating your release in TuneCore, you can input your correct artist pages for iTunes and Spotify for each artist listed on the release. If you do not have an artist page, you can select the box that reads “Create New Artist Page.” This will ensure the correct mapping of your release within iTunes and Spotify before your release is submitted.
If your release is not appearing independently in iTunes or Apple Music you can submit the fix directly in your TuneCore account here.
- Click on the Artist Name that is experiencing the issue and then "Artist ID's".
- From there you can click "Manage" and proceed through the process to either move your content to an existing page in iTunes or to move your release to a brand new artist page.
Most digital platforms process artist separation requests in 1-2 weeks. YouTube Music, however, processes these requests in 3-5 weeks.
If this issue happened to your releases on any other stores, please contact us and we will immediately contact the store so they can process the artist separation request and move your release to the correct artist page. For the quickest results, please provide the following information in your email:
- Email address associated with your TuneCore account
- Release information
- The stores where the mapping is appearing incorrect
- Direct links to your correct artist pages within the stores (or confirm you need the stores to create a new artist page on your behalf.)