Can't find what you're looking for in our Help Center? Click below to send your question to our Artist Support team:
For the fastest resolution be sure to:
- Contact us from the email address associated with your account
- Include as much information as possible, including UPCs, ISRCs, artist names, release names, or any other information that will help us help you
- Include a detailed description of the question, scenario, or issue
Does something seem off? You might've found a bug! Let us know if something isn't working right by sharing the following information in your request:
- Your browser information (and whether or not this issue is happening across multiple browsers). Not sure where to find that? Click here to export a PDF of your tech specs to help us solve your issue faster.
- Detailed steps on how you came to this issue - step by step is best for us, but a description of where you're seeing the problem and how you got there will work too.
- Screenshots and/or screen recordings of the issue
We’re available to help 7 days a week:
Monday-Friday: 10am-6pm (ET)
Saturday-Sunday: 12pm-7pm (ET)
We will respond to you within 1-2 business days. (Note: national holidays may impact response times).
63 Pearl Street
Brooklyn, NY 11201
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