As we continue to monitor the impact of coronavirus (COVID-19) on the global community, we want to keep you updated on the steps we’re taking at TuneCore to guarantee the support we’ve always strived to provide our artist community.
Your TuneCore account and the site’s performance will not be impacted during this time, and we’re prepared to maintain the best in class service and customer support you’ve come to expect from us. Please find some answers to common questions we’re receiving at this time below:
Will my daily trend reports be delayed?
Your daily trend reports will still update every day to reflect your release activity for the 1-2 days prior, we do not expect any delays or interruptions to this service. You can learn more about your daily trend reports here.
Will store revenue reporting be impacted?
Revenue from stores will continue to post weekly, and we are not expecting any changes to your payout cadence at this time. As a reminder, most stores typically post your earnings on a two-month delay, with revenue from our YouTube Sound Recording services on up to a 3-4 month delay. You can see more information on when you can expect to receive revenue in our FAQ here.
Will my withdrawals be delayed?
We are still processing most withdrawals on our standard 2-3 business day timeline. Find out more about withdrawing your revenue in our dedicated FAQ here.
Will my planned release dates be impacted?
Go-live times to stores are running on a short delay. Our Content Review team is working through an unprecedented number of new releases, and so review could take up to 5 business days before we send your content to stores. As always, we highly recommend that you submit your release 3-4 weeks in advance of your planned release date, or as soon as it’s ready for review. Sometimes there are unexpected questions about your content that we want to be sure are answered in time to send your release to stores. You can view our full list of recommendations and go-live time for all stores in our dedicated FAQ here.
Will customer support be impacted?
While we have asked employees in select locations to work from home as a precaution, we continue to be prepared to maintain the best in class customer service and support you’ve come to expect from us. Our Customer Care team is here seven days a week to help with any questions or concerns you have. We continue to aim to get back to you as soon as possible - usually within 2-3 business days.
Still have questions? No problem! Contact our Customer Care team directly here: